FAQ
Got Questions? We’ve Got Answers!
We’re here to make your experience easy.
Below, you’ll find answers to frequent questions about using our platform and app and resolving common issues.
About the app
What is Kharga, and how does it work?
Kharga is an integration platform between EV owners (car users) and providers of EV charging infrastructure. At-a-glance, the platform has the following features:
For EV owners:
- Self-registration in the platform. You can create your own account (to have access at the platform) , define your car (to personalize and tune up the charging process) and register your charger if you want to shared it with others.
- Schedule and reserve charging time slots on selected charging locations, based on your proximity, preferences and policies
- You can share your own charger with other users to gain points that can be used to charge your own cars at a different location, for example, or just to reduce your costs.
- Plenty of reports that allow you to see where and how you spent your points and who and for how long used for shared charger.
- Manage your spending via known trusted external payment platform.
For EV charging Infrastructure (charging suppliers):
- Self-registration in the platform as Charging Infrastructure Supplier
- Self-define your location: position on the map, number and type of chargers, who can use it.
- Define how charging power is available at your location: less during the day, more during the night, priority users etc
- Time when your location is available for others: maybe you want the weekend for your self
- Set the charging price based on your criteria, like: how much you location is used or how much energy delivers or maybe you want a late-departure fee to apply.
- Usage reports
In a nutshell Kharga brings two worlds together: Ev owner (consumer) and charging supplier (supplier).
More info can be found at http://.....
Who can use the Kharga platform?
Kharga provides two main views via a single portal: one for charging infrastructure supplier and one for EV owner. You just need and account either you want to charge your car or want other to use your charger or location.
Of course, besides a web portal there is a mobile app, too.
Which electric vehicles are compatible with Kharga?
Kharga is a software platform that can work with chargers that support OCPP protocol version 1.6 minimum.
As long as the charger is compatible with the car then it can use Kharga Platform.
How do I find charging locations near me?
Using the map view you can look for charging location near to you. The map view gives you more info about a location: how to get there, what chargers are available and how many, and when you can schedule a charging session.
What types of chargers are supported on the Kharga platform?
For Europe most chargers are using Type2 connector (Mennekes) or CCS2 (Combined Charging System 2) so any new car, even Tesla, uses in Europe Type 2 connector. For older cars there is CHAdeMO connector for fast charging.
Kharga Platform integrates with all chargers that supports standard OCPP v1.6 regardless of their connector to the car (Type 2, CCS2 or CHAdeMO).
Functionalities
How do I find charging locations near me?
Using the map view you can look for charging location near to you. The map view gives you more info about a location: how to get there, what chargers are available and how many, and when you can schedule a charging session.
Can I reserve a parking spot at a charging station?
You can make reservation via my schedules section of the portal. Chose a location using the map view, select time and duration of the charging session. Make sure you are there on time.
Some location provide a special charging slot, called OverNight slot, where you can drop you car in the evening, get it back in the morning, fully charged.
How do I start and stop a charging session?
You start a charging session using the app (mobile or web) or using RFID cars. Also you can start the session immediately or schedule to start later on.
How do I schedule a charging session in advance?
You can make reservation via my schedules section of the portal. Chose a location using the map view, select time and duration of the charging session. Make sure you are there on time.
Some location provide a special charging slot, called OverNight slot, where you can drop you car in the evening, get it back in the morning, fully charged.
What are personalized charging plans, and how can I use them?
A plan (charging plan) describes how and when a charger works based on time and power it can deliver to the car. Charging a car may use a significant power which may not be available all the time. For example during the day when other appliances are using the energy you may want to reduce or to even stop charging a car but to resume it during the night. Also on weekends when there is less demand you may want to charge any time and at full power.
An example of a plan:
- Monday-Friday between 00:00- 08:00 -> full power
- Monday-Friday between 08:00-12:00 -> half power
- Monday-Friday between 12:00-21:00 -> charger not available
- Monday-Friday between 21:00- 00:00 -> half power
- Weekends -> full power
Can I change or cancel my scheduled charging sessions?
Yes, you can change or cancel the scheduled session. However, the location supplier can set specific fees based the minimum cancelation time, no cancel policy etc
Where can I view my charging history and reports?
Charging history, reports and statistics can be views in the Billing&Report section of the portal.
How do I create an account on Kharga?
You can register an account using the Kharga Platform at https://....
Can I manage multiple vehicles or devices under one account?
For private account you can define up to two EVs and two chargers.
For business count there is no limit.
What should I do if I forget my password?
In the login page you can find the Recover My Password form.
What should I do if I encounter an issue while charging?
When you are at the location of charging and there is a issue you can use the button: Cloud not charger and choose a common reason or specify it.
Billing
How will I be billed for my charging sessions?
The location supplier defines its own price policy, based on the following criteria:
- Park slot occupancy: it may have a starting price
- Energy usage: price per unit of energy delivered
- Late departure fee: if you keep the slot occupied after you charged your car
Example A: The price is based on time. The longer you stay the price increases
Example B: The price is based on energy delivered per unit of energy
Example C: The price is on the sum of:
- Starting price. You use the park facility you may pay a fixed price regardless of time spent or energy used.
- Energy delivered. You pay more as you charge more
- Late departure fee. If you don’t move your car in 15 min after the charge is completed or the reserved slot is finished then there is a price for every 15 min
What payment methods does Kharga accept?
Kharga Platform uses units of credits as equivalency of services provided. The credits can be purchased via bank payments in your account
The Kharga unit can be used both ways: to purchase services or to provide services. For example you can share your charger and gains credits which later on can be used to pay services in other location.
Tab Item Content
Can I download detailed invoices for my records?
Invoices can be downloaded in PDF format in Billing&Report section of the portal.
How do I update my account or billing information?
In the Billing&Report section at the account settings.
What should I do if I encounter an issue while charging?
When you are at the location of charging and there is a issue you can use the button: Cloud not charger and choose a common reason or specify it.
What is Kharga, and how does it work?
Kharga is an integration platform between EV owners (car users) and providers of EV charging infrastructure. At-a-glance, the platform has the following features:
For EV owners:
- Self-registration in the platform. You can create your own account (to have access at the platform) , define your car (to personalize and tune up the charging process) and register your charger if you want to shared it with others.
- Schedule and reserve charging time slots on selected charging locations, based on your proximity, preferences and policies
- You can share your own charger with other users to gain points that can be used to charge your own cars at a different location, for example, or just to reduce your costs.
- Plenty of reports that allow you to see where and how you spent your points and who and for how long used for shared charger.
- Manage your spending via known trusted external payment platform.
For EV charging Infrastructure (charging suppliers):
- Self-registration in the platform as Charging Infrastructure Supplier
- Self-define your location: position on the map, number and type of chargers, who can use it.
- Define how charging power is available at your location: less during the day, more during the night, priority users etc
- Time when your location is available for others: maybe you want the weekend for your self
- Set the charging price based on your criteria, like: how much you location is used or how much energy delivers or maybe you want a late-departure fee to apply.
- Usage reports
In a nutshell Kharga brings two worlds together: Ev owner (consumer) and charging supplier (supplier).
More info can be found at http://.....
Who can use the Kharga platform?
Kharga provides two main views via a single portal: one for charging infrastructure supplier and one for EV owner. You just need and account either you want to charge your car or want other to use your charger or location.
Of course, besides a web portal there is a mobile app, too.
Which electric vehicles are compatible with Kharga?
Kharga is a software platform that can work with chargers that support OCPP protocol version 1.6 minimum.
As long as the charger is compatible with the car then it can use Kharga Platform.
How do I find charging locations near me?
Using the map view you can look for charging location near to you. The map view gives you more info about a location: how to get there, what chargers are available and how many, and when you can schedule a charging session.
Can I reserve a parking spot at a charging station?
You can make reservation via my schedules section of the portal. Chose a location using the map view, select time and duration of the charging session. Make sure you are there on time.
Some location provide a special charging slot, called OverNight slot, where you can drop you car in the evening, get it back in the morning, fully charged.
How do I start and stop a charging session?
You start a charging session using the app (mobile or web) or using RFID cars. Also you can start the session immediately or schedule to start later on.
What types of chargers are supported on the Kharga platform?
For Europe most chargers are using Type2 connector (Mennekes) or CCS2 (Combined Charging System 2) so any new car, even Tesla, uses in Europe Type 2 connector. For older cars there is CHAdeMO connector for fast charging.
Kharga Platform integrates with all chargers that supports standard OCPP v1.6 regardless of their connector to the car (Type 2, CCS2 or CHAdeMO).
How do I schedule a charging session in advance?
You can make reservation via my schedules section of the portal. Chose a location using the map view, select time and duration of the charging session. Make sure you are there on time.
Some location provide a special charging slot, called OverNight slot, where you can drop you car in the evening, get it back in the morning, fully charged.
What are personalized charging plans, and how can I use them?
A plan (charging plan) describes how and when a charger works based on time and power it can deliver to the car. Charging a car may use a significant power which may not be available all the time. For example during the day when other appliances are using the energy you may want to reduce or to even stop charging a car but to resume it during the night. Also on weekends when there is less demand you may want to charge any time and at full power.
An example of a plan:
- Monday-Friday between 00:00- 08:00 -> full power
- Monday-Friday between 08:00-12:00 -> half power
- Monday-Friday between 12:00-21:00 -> charger not available
- Monday-Friday between 21:00- 00:00 -> half power
- Weekends -> full power
Can I change or cancel my scheduled charging sessions?
Yes, you can change or cancel the scheduled session. However, the location supplier can set specific fees based the minimum cancelation time, no cancel policy etc
How will I be billed for my charging sessions?
The location supplier defines its own price policy, based on the following criteria:
- Park slot occupancy: it may have a starting price
- Energy usage: price per unit of energy delivered
- Late departure fee: if you keep the slot occupied after you charged your car
Example A: The price is based on time. The longer you stay the price increases
Example B: The price is based on energy delivered per unit of energy
Example C: The price is on the sum of:
- Starting price. You use the park facility you may pay a fixed price regardless of time spent or energy used.
- Energy delivered. You pay more as you charge more
- Late departure fee. If you don’t move your car in 15 min after the charge is completed or the reserved slot is finished then there is a price for every 15 min
What payment methods does Kharga accept?
Kharga Platform uses units of credits as equivalency of services provided. The credits can be purchased via bank payments in your account
The Kharga unit can be used both ways: to purchase services or to provide services. For example you can share your charger and gains credits which later on can be used to pay services in other location.
Tab Item Content
Where can I view my charging history and reports?
Charging history, reports and statistics can be views in the Billing&Report section of the portal.
Can I download detailed invoices for my records?
Invoices can be downloaded in PDF format in Billing&Report section of the portal.
How do I create an account on Kharga?
You can register an account using the Kharga Platform at https://....
Can I manage multiple vehicles or devices under one account?
For private account you can define up to two EVs and two chargers.
For business count there is no limit.
What should I do if I forget my password?
In the login page you can find the Recover My Password form.
How do I update my account or billing information?
In the Billing&Report section at the account settings.
What should I do if I encounter an issue while charging?
When you are at the location of charging and there is a issue you can use the button: Cloud not charger and choose a common reason or specify it.
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